Delivery & Returns

Spend over $70* to qualify for free standard shipping via CourierPost.
Orders under $70 are charged a flat rate of $5.00 (non signature) or $6.00 (signature required)
Bulky & heavy items are charged based on weight and delivery location.

Estimated delivery times** once your order is dispatched (Monday-Friday)
Auckland - overnight delivery
North Island - overnight delivery
South island - overnight, or 2 days with economy (for larger parcels)
Rural addresses - will take longer than the above stated timeframes

*Excludes bulky items which are charged based on weight

**During sale and holiday periods dispatch delivery will take longer with larger volumes of orders. If you need your order in a hurry, select one of our upgrade options.

No deliveries on weekends and public holidays.


Pace Evening Express - Auckland & Wellington

Order before 10:30 am for Wellington and before 2:30pm for Auckland deliveries Monday to Friday (excluding public holidays) and your order will be delivered between 6-9pm that evening. This shipping option will only be displayed for valid addresses at check-out. 

If ordering on the weekend, your parcel will be shipped the next business day for delivery that evening. If there is no one home to sign for the parcel or it can't be left in a safe place, your parcel will via transferred to the depot for standard NZ Post delivery.


South Island Overnight 

Order before 3:45pm to qualify. Valid weekdays, rural addresses will take longer. No deliveries on weekends and public holidays.


Priority Dispatch

Jump the queue and ensure your order gets packed and dispatched ahead of the pack for $10 (Sunday-Friday). Your order will be prioritised by a dedicated team member for dispatch. Delivery is via CourierPost standard delivery - signature required (this is not express shipping). This option is great during sale and holiday periods when we have high volumes of orders.


Click and Collect - Auckland only

Order online and collect your order from your preferred collection point. Please allow up to three working days for your order to be available for collection. We will contact you when it’s ready.


Bulky items

Bulky & heavy items are charged based on weight and delivery location. Items such as gym equipment will be shipped via our freight forwarders and will take longer to deliver due to the size of the goods being shipped. These items are unable to be freighted via plane. Unfortunately as these are manual bookings it is not always possible to provide tracking numbers. If you require an update on the shipment of a bulky item, please contact us at [email protected] with your order number.


Returns

In the event of receiving damaged, faulty (where faults not disclosed) or incorrect items, please send photos of the issue and your order number to [email protected] within 7 days of receiving your order. Items marked Final Sale are unable to be returned.

Please refer to our Returns Policy for further information.


FAQs

For any other questions, please refer to our FAQs

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